Northridge4x4 is hiring a sales representative to join our growing team.
This position can be located in Silverdale WA, or Salt Lake City UT.
The ideal candidate: Must be sales minded, customer service oriented, and works well in a fast-paced work environment. Off-Road vehicle knowledge including product, technical or mechanical knowledge is a must. This position will primarily work with our customers over the phone.
Using knowledge of our extensive product lines and knowledge of the off-road vehicle industry, Retail Sales Representatives are responsible for selling products and services to customers. Retail Sales Representatives apply their knowledge of sales principles and products to increase company revenue by evaluating customers’ needs and recommending the best products. Provide high-quality customer service to our external customers by providing information in response to inquiries about products, services, pricing and other related questions. his position works under general direction and supervision.
Evaluate customers’ needs and make recommendations for products and services explaining how the product will benefit the customer
Confer with customers over the phone and through Chat to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
Work with internal departments and external business partners to resolve customer problems or concerns
Collaborate with other departments to understand customer requirements, to promote the sale of company products and services, and to provide sales support. Secure and renew orders, place orders, and arrange for shipment or pick the orders from the warehouse
Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance, and other product related questions
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions
Other duties may be assigned
We offer competitive pay and benefits. Benefits include medical, dental, vision, Discounts on Products, Paid Time Off (PTO), Paid Holidays, 401(k) with a company match and more….
Northridge4x4 is an equal employment opportunity employer. Applicants that are offered a position must be able to pass a pre-employment drug screen and background check (not all charges are disqualifying).
Northridge4x4 is the premier aftermarket Jeep and 4x4 parts source, providing quality products from over 100 vendors to loyal customers worldwide. Industry leaders such as ARB, AEV, Poison Spyder, and Warn contribute to our strong commitment of providing quality parts, exceptional service, and valuable advice to our customers at the most competitive prices possible.