Technician - Body Shop, Technician - Mechanical Repair
Working on a client specific team, this position serves as the primary technical resource for all Commercial OTR Truck claims. Key tasks include the auditing of repair estimates to ensure validity of claim, scope of repairs, as well as adherence to industry standards and client workflow. In addition, this role is responsible for securing a fair and equitable repair cost with vendors and providing final work product to our clients.
Essential Duties & Responsibilities:
Audit collision repair estimates to validate scope and to verify that projected costs are within industry standards
Utilize independent judgment and discretion to evaluate repair vs. replace decisions
Ensure that specific client requirements are applied to audit methodology
Gain acceptance for estimate revisions, or negotiate an acceptable alternative
Audit supplemental repair bills to evaluate validity and cost
Assist clients and vehicle owners with technical questions
Recommend indemnity payments to clients
Maintain thorough records for all relevant claim file activity
Process client billings
Approve and deliver final work product to clients
Advanced understanding of OTR Truck and Commercial vehicle body repair practices
Effective interpersonal communication skills
Effective verbal and written communication skills
Effective listening skill
Effective problem analysis and problem-solving skills
Attention to detail and accuracy
Advanced customer service skills
Advanced negotiating skills
Technical degree in collision repair and/or equivalent OTR Truck specific work experience
Knowledge of OTR Truck repair and damage estimating practices and procedures
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Vspec, is a Cedar Rapids, IA based provider of Vehicle Insurance Claims Management Solutions. We offer a specialized approach to appraising damage to vehicles. We utilize a national shop network, countrywide independent appraiser network, and in-house experts to ensure that our customers receive the most accurate estimate for vehicle repairs or total loss. Our focus on commercial vehicles and heavy equipment has evolved over time to include the following:
•Private Passenger Automobile
Our evolution into multiple vehicle segments has allowed us to provide our customers the best in class service we strive for on a daily basis. Our management team is dedicated to our customer base and strives to meet their needs on a daily basis. The dedication, knowledge and expertise of our staff allows for future expansion into other areas. In addition, technology is a key driver of our business and will continue to be so into the future.
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