O’Reilly Auto Parts has provided high-quality auto parts availability and excellent customer service since 1957. Today, as a Fortune 500 company, we are determined to be the leader in the auto parts industry through serving both retail and professional customers. We rely on exceptional team members to support our success and growth every day.
The Customer Service Satisfaction Specialist is the primary contact for resolving problems and conflicts customers have with field personnel or vendors. This position also ensures that the company provides excellent customer service and deals fairly with concerns, while at the same time minimizing losses for the company. In addition, this position is responsible for processing all product liability and labor claims and negotiating settlements that are fair to the company and our customers.
Essential Job Functions
Receive, respond to and resolve incoming customer calls, letters, emails and O'Reilly Cares survey responses
Assist field team members and customers with product, operational, warranty and policy issues
O'Rewards account maintenance and questions
Address complaints on social media
Assist stores and customers with labor claims
Skills and Qualifications
Excellent written and verbal communication skills
Excellent understanding of company policy and operational procedures
Experience with online applications such as social media and various other applications
Two years O'Reilly store or similar retail experience
Typing, email, spreadsheet and word processing skills
Extensive experience in the automotive aftermarket involving customer service, product liability and quality control
This is a full-time opportunity; Monday-Friday, 8 a.m.-5 p.m.
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O'Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, or disability.
O’Reilly Automotive Inc. has provided high-quality auto parts availability and excellent customer service since 1957. Today, as a Fortune 500 company, we are determined to be the leader in the auto parts industry through serving both retail and professional customers. We rely on exceptional team members to support our success and growth every day.