The Technical Representative reports to the Customer Service Manager and is responsible for providing excellent service to customers and consumers with technical information relative to products sold and distributed by Mickey Thompson Performance Tires and Wheels.
As a Technical Representative, you will assist customer with fitments, applications, troubleshooting, proper use, warranty situations, pricing and availability. Most of the customer interaction will be via phone and e-mail.
If you exhibit strong communication, ability to multitask daily, and experience in the tire industry-we want to hear from you!
Customer Service: Providing excellent customer service to new and repeat customers
Effectively manage large amounts of incoming calls
Attract potential customers by answering product and service questions; suggesting information about additional products and services
Handle questions or complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Communicate and coordinate with internal departments
Communicate new product and service opportunities, special developments, information, or feedback gathered to customers and to appropriate company staff.
Understanding and management of current product offerings as well as competitor's
Ability to make proper tire application recommendations
Attending outside events such as motorsport, off road events, customer and trade shows
Customer Service experience
Basic automotive knowledge preferred
Entry Level, Non-Exempt position
Self-motivated individual with strong communication and multitasking
Mickey Thompson Performance Tires & Wheels designs, develops and distributes specialty tires for the street, strip, track, and off-road markets. Since its founding in 1963, the company has championed many firsts in the tire industry, from wide low-profile street tires to rugged, aggressive-tread off-road tires. Designing and producing innovative tread patterns and compounds to build the best perfo...rmance tires in the world was our focus then, and is still our focus today. Our commitment and dedication to racing began with Mickey Thompson and Gene McMannis. Mickey, an innovative race car driver, designer, and promoter, held 485 National and International speed and endurance records. Gene McMannis' racing accomplishments included designing and developing tires for the Pan American Road Race, Daytona, LeMans, Indy 500, and Bonneville Salt Flats. The list of innovations from Mickey Thompson Performance Tires & Wheels has grown along with the company itself, which became a wholly owned subsidiary of, Cooper Tire & Rubber Company in 2003. The company's continuing passion for innovative product design has helped to grow Mickey Thompson Performance Tires & Wheels into an industry leader with a network of thousands of dealers worldwide.