eCommerce Sales

Develop and implement defined customer-specific strategy

Design global customer development plan and develop customer measures and initiatives

Define customer-specific targets (on country and product group level) and ensure tracking

Establish defined international customer reporting (KPI-based business monitoring)

Drive customer interests/requests through Hella organization

Establish E-Commerce specific processes within Hella organization

Train Hella organization on E-Commerce specific customer requirements

Drive change management to reach E-Commerce mindset within Hella organization

Define international price and condition systems

Prepare and provide offers together with local KAM and follow up them

Communicate with local chief sales and decide on biggest potentials (local vs. KAM strategy)

Finally negotiate and/or approve price requests and/or new programs in all customer countries

Establish defined and actively manage relationship at all hierarchy levels of the customers to penetrate Hella services, products and campaigns (man mapping)

Connect Hella marketing & customer to create & execute marketing activities

Provide fast escalation of customer topics through the Hella organization

Represent Hella on all customer events like fairs or customer garage events